We just complained to you. It's boogers all on the wall. >> Speaker 2: Blood. >> Speaker 1: Blood, all on the wall. We just complained to you about this. Did we not just complain to you about this? Did we not just complain to you about this? >> Speaker 3: I'm not even going to discuss with you anything right now? [00:00:15] >> Speaker 1: What do you mean you are not gonna? We are clients. What do you mean? >> What are you talking about? We just booked a room and we're telling you that there's boogers on the wall. >> We've been complaining since we got here. >> There's blood in the room and you're not doing anything about it. >> Speaker 1: Look, look, chill, babe, chill. We've documented this already with the person that was here before you. [00:00:32] >> Okay. >> Speaker 1: So this has been documented. >> Speaker 3: Okay. >> Speaker 1: And you just acknowledged that. So you're acknowledging. You just came up to our room and cleaned boogers off our wall, right? >> Speaker 3: I don't know whether or not they were boogers or not or I don't even know if they were yours? >> Speaker 1: They were boogers and blood. >> Speaker 3: Okay. >> Speaker 1: Right, is that right? [00:00:48] >> Speaker 2: It still could have been boogers or your blood? >> Speaker 1: But you had to come physically clean it up when it was supposed to be cleaned up before we got there, right? >> Speaker 3: Okay, but like I said, how do I know that it was there before you got here? >> Is this customer service, though, really? >> Speaker 1: Matter of fact, we came and complained before we even got here. [00:01:03] >> Speaker 2: We just paid almost $200 and you're acting like we did something. >> The lady that was before you will confirm that. >> Speaker 3: Really? >> Speaker 2: Yes, we asked her about it. >> Speaker 1: So are you going to do anything about this or do we have to go over your head? Because it won't be hard. >> Speaker 2: Okay, well, who is your manager? [00:01:19] >> We just need to get this situation taken care of right now because- >> Speaker 3: No, I'm not taking care of [CROSSTALK] >> Speaker 2: Exactly, and we understand that. That's why we need to know who your manager is because you're not taking care of it. Who is your manager? >> Speaker 3: I did that. >> Speaker 1: What about the ants? [00:01:34] What about the insects? >> Speaker 2: Because you're clearly not a manager because you don't need to have customer service. >> Speaker 3: There were no ants for me to clean up. >> Speaker 1: What about the [CROSSTALK]. >> We killed them all. >> Speaker 3: Because the raid [CROSSTALK] was empty. >> Speaker 2: It's empty because you guys been cleaning ants all. [00:01:51] You know what? >> Speaker 3: You guys can go. >> Speaker 2: No, we're not going to go because we paid our money. Can we get a refund and then we'll go? Can we get our $200 back? >> You are going to have to up that to $160. >> Speaker 2: Exactly, and then we can go. Thankfully. >> Speaker 1: We'll gladly leave. Gladly. [00:02:06] >> Speaker 2: Seriously, give us our money back. We'll go. >> Speaker 1: This is crazy. What's your name? What's your name? >> Speaker 3: Can you read? >> Speaker 2: Excuse me? >> Speaker 1: Dona. What's your last name, Dona? >> Speaker 3: I don't [CROSSTALK] my last name. >> Speaker 1: Dona at Baymont Inn and Suites. [00:02:25] >> Speaker 4: The Karenicity runs deep in this one. She is upset because they are upset due to the fact that the hotel room they just paid a few hundred bucks for has. [00:02:46] Well, it is the nastiest of the nasty. The rudeness of this particular employee, well, cannot be overstated. [00:03:02] I don't have much information, but I will give you the information that we do have. It is unclear when this incident occurred, but I still would like to know, what was the outcome, what happened? Was there a remedy? Sounds like you may have a case for emotional distress. [00:03:19] Talking about the family who had to experience this foolishness. We don't know where, we don't know when, but we know according to the narrative. This was Baymont Inn and Suites. [00:03:34] If anyone has further information, please reach out to Indisputable producers so that we can get the conclusion of the story. Now, Baymont is a part of the Wyndham Hotel and Resorts Corporation, okay? [00:03:51] Do you remember there's another hotel under that umbrella? Another hotel, Wyndham Grand Hotel and Spa in Colorado Springs. We talked about it here. It gained infamy last year when their staff followed and racially profiled, actor, comedian, Mark Curry. [00:04:10] Mr. Cooper, he doesn't bother anyone, but according to his post, he was racially profiled. This is the CEO of Wyndham Hotels and [00:04:25] Resorts, President CEO, Geoff Ballotti. Hey, Geoff, it's me again. All right, Mr. Mayor, sir. It was so extreme, dear brother, when I initially saw this, I said, [00:04:42] this has to be a skit. Blood, come on, man. I don't even want to say it on TV. All right, your thoughts, brother? >> Speaker 5: Man, I don't have any. >> [LAUGH] >> I couldn't believe this, when you said a skit, that's perfect. This sound like something straight from Saturday Night Live. [00:05:00] Ain't no way she sat there and act as if they wasn't talking about body fluids. Of this nature, of this magnitude. The fact that she said, I don't know if you did it, or if they were there before you got there. What world are we living in where people sit in front of a desk and I would have been embarrassed if I was the customers about to check in. [00:05:18] I probably would have said, let me get my ID and credit card back, because I don't need to be here. Just watching that incident was enough. That was disgusting me to the next level. And like you said, the Kareness of her behavior and the way she just dismissed this was unbelievable to me. She needs to be unemployed, for sure. [00:05:34] And I hate this [INAUDIBLE]. >> Speaker 4: I mean, her response is just so extreme. You can't come to any other conclusion. That is not the way to handle a horrible customer experience. All right, they had a legitimate beef with the way they were treated.