>> Speaker 2: I haven't cheated you on anything, you were scheduled 29 and a half hours. Long as you clock in and out on your time, you got your hours, you were scheduled to clock out, clock out. Last week I told you we counseled you about not taking your breaks and [00:00:17] me going over labor hours. >> Speaker 3: Don't put your finger in my face. >> Speaker 3: Then get out of the store. >> Speaker 3: You don't know who you messing with, don't do this. >> Annie, I'm not scared of you anymore. >> Speaker 3: I'm not scared of you. >> Speaker 2: Everybody's mad cuz I backed up last time, I'm not back [INAUDIBLE]. [00:00:39] >> Speaker 3: Just move out of the way. >> Speaker 4: Both you all need to chill, you all acting like a trivial, calm down, go sit down, you both relax. >> Speaker 3: No, I'm tired of her, she's coming in here she's acting like I don't know what, I'm trying to do what I need to do. >> Speaker 2: My boss is on the phone, I'm not doing this with you anymore, Annie. [00:00:57] You want to do it in the back when nobody's around? I'm tired of it. [00:01:13] >> Speaker 1: Close the computer and clock out. >> Speaker 2: You know what, for you to be a boss, you're not being very nice. >> Speaker 2: I'm not, because I've had her assault me before, ma'am. >> Speaker 2: No, I didn't assault her. >> Speaker 2: You need to take this somewhere else. >> Speaker 2: You're right, I can't get her to go anywhere. [00:01:28] >> Speaker 2: Right? >> Speaker 2: You're the one being disrespectful. >> Speaker 2: Right? >> Speaker 2: No, no, no. [00:01:46] >> Speaker 2: Really. >> Speaker 3: You all need to call cops. >> Speaker 2: Give me the number and I will. >> Speaker 2: She's the manager? >> Yes. >> Speaker 2: Acting like that. >> Speaker 2: Right? >> Speaker 5: So insane to treat another human being like that, put it up. [00:02:06] [COUGH] let me highlight a few elements that I see in this moment of Karenicity. Number one, you see a manager who is obviously not qualified to manage communication skills, [00:02:24] people skills, it doesn't matter. She's willing to do this in front of every customer, she's willing to do this against an employee, not because they're not working, not because of performance. At least she did not cite that, it was because she did not [00:02:43] clock out exactly when she told her she needed to clock out. Now, this is what we call watching the clock, all right? So managers would do this watching the clock thing, and I wanna highlight some other dynamics because it's important. [00:03:01] So you have the manager, I'm guaranteed she's middle management, okay, she's middle management. She's reacting in such an extreme way, the woman that she's talking with is an elderly woman. This woman should not have to one, she shouldn't even have to work, [00:03:21] number one, she should not be working or have to, but she's in that position. We live in a country where there's a lot of our elders who have to work. You go to work to get cursed out by your manager [00:03:40] because your manager is watching the clock, okay? Because they don't want you, the manager, to go beyond your part time hours, but they worked you right into your part time hours. [00:03:58] So that they can go back to the second layer of middle management and say, hey, boss, look what I did. I kept all of the hours within one framework that you told me that I must keep them, and we still got the job done, pretty much, okay? [00:04:16] This is all about how the upper level middle management will respond to her management. Let me tell you something, while you're cursing out an elderly black woman, you've now been blasted on national media because of it. [00:04:33] You know who's sitting back getting none of this action? The corporation and the country that put you in the middle of it, do you understand? You're upset at the wrong person, and because of that, [00:04:48] because of your lack of willingness to engage thoughtfully about the situation that you're in and the situation that she's in now look at you. All right, Mr. Mayor, did I get that wrong? >> Speaker 6: Man, you hit it, listen, spot on, people want to know the problem [00:05:09] with capitalism, here's a video of everything wrong with it. This idea that we need to work and monitor, watch, oversee, oversee people doing the labor to ensure that we can bonus, we being middle management, upper level. [00:05:27] This is about, if you don't get those hours, if you don't control your hours, you won't bonus, you're out of whack. This is absolutely disgusting, get as much as you can out of these people, she said, I told you, don't take a break, I told you, go home, get out of my store. None of that is correct, it's not your store, this idea that you've made [00:05:44] yourself one with this entity that could care less about you. And what they're about to do right now that you're going viral, they're gonna down you, they're gonna disown you, you're gonna be out of job. The tragic part of it about is she shouldn't be out of a job by herself, [00:05:59] because what that Karen said was, my boss is on the phone with me right now. That means that boss, whoever it is, allowed her to walk through this entire store screaming at this other employee. Also, she said, I'm not afraid of you anymore, they were mad at me when I bagged down the last time, sounds like an HR problem to me. [00:06:16] You are out here talking about somebody's personal work, personnel, problems with other people not involved with the case. All of this sounds like lawsuits, just EEOC's claiming and piling up on top of each other. The lack of management, all of this stress, like you said, which should be aimed at capitalism and this corporation. [00:06:33] Instead, you're taking that on your hourly employees, probably making minimum wage or something close to it, you can't tell a difference. It's definitely not a livable wage, and it's causing you this unnecessary stress where you show that you're not management. You shouldn't even be managing yourself if this is how you carry yourself. [00:06:50] >> Speaker 5: Yeah, well said.