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Community Liaison

Remote from CA, PA, NJ, NY, DC, CT, VA, GA, OH, OR

Industry

Media / News and Politics

Duration

Regular, Full-time

About TYT

TYT is America's largest online progressive news network and the #1 most engaged news and politics network. The award-winning network is one of the top multi-platform online content creators, generating over 500 million views a month.

Most recently TYT received the Audience Honor in the Shorty Awards for News and Media. The Damage Report with John Iadarola was recognized with the People’s Voice Webby Award in News and Politics. Additionally, Indisputable with Dr. Rashad Richey was recognized as the fastest growing TV news show by the Hicks Evaluation group. In 2021, TYT received the Audience Honor in the Shorty Awards for Best in Live Event Coverage for their coverage of the 2020 Election. The Damage Report with John Iadarola was a 2021 Webby Honoree for Social Media Presence. Dr. Richey was recently awarded with the Global Icon Award by the Black Media Honors and was recognized with an award by the White House for his work with gang-affected and gang-affiliated youth and social advocacy.

Cenk Uygur was recognized by Mediaite on their list of Most Influential in News Media 2021. Host Ana Kasparian was named to the 2016 Forbes 30 Under 30 Media List and The Daily Dot’s 20 Women of YouTube list. The Young Turks was recognized with a Webby Honoree for News and Politics: Series and Channel, won the Audience Honor for Overall YouTube Presence in the 2018 Shorty Awards and the Webby People’s Voice Award for News and Politics - Series. Over the years, TYT has been recognized by the Streamys, Webbys, and Shorty Awards. The Young Turks was awarded the Imagen Vision Award and the Vote It Loud Fifth Estate: Champion in Media Award for Best in New Media in 2016. In 2015, The Young Turks was named to Variety’s FameChangers List (No. 7) and The Hollywood Reporter’s Next Gen List (No. 1 in the News category).

TYT includes owned and operated and partner shows such as The Young Turks, The Damage Report, Indisputable, and more.

TYT’s 24/7 programming is available on YouTube TV, The Roku Channel, Pluto TV, Xumo, Twitch, Comcast Xfinity X1 and Xfinity Flex, Samsung TV Plus, TCL, Local Now, FuboTV, and more.

TYT is also available as a podcast on Apple podcasts, Spotify, Stitcher, TuneIn, Amazon Music, and more.

Job Description

The Community Liaison provides support for the TYT Community by building and supporting TYT’s Moderator Team. The Community Liaison takes pride in building a positive culture amongst the TYT moderators and TYT Community that reflects our Core Values.

TYT is investing in the journey our users make when visiting tyt.com or apps, to make that journey both easier to understand and more fun for those who embark upon it. We aim to gain, retain and promote more audience to the highest levels of engagement with TYT and its brand, and further its mission to “boldly pursue truth, challenge the establishment, and drive positive change.”

This role spans oversight of a number of platforms that have a TYT publishing and community presence, focused on making the usage experience more cohesive and unified in its goals, while embracing the unique qualities that set each platform apart from the others.

This project has the potential to benefit audience / community members in the following ways:

  • Provide those who desire to do more than passively consume media with a pathway for active participation
  • Provide a safe, fun, entertaining environment that fosters the free exchange of ideas and active participation in TYT’s engagement ladder
  • Participate in the creation of real-world impacts

Primary Responsibilities

  • Develop and maintain discussion and post moderation programs for selected community platforms where TYT has a brand / media presence
  • Recruit, train, and support an all-volunteer moderator team; model Core Values and audience member interactions you want the team to reflect while performing direct / hands-on moderation work
  • Oversee development of supporting materials, policies and processes to aid work of moderation team and help community members safely participate in discussions
  • Manage schedule and coverage of moderators to coincide with live shows on supported platforms
  • Monitor internal and external communication channels where community needs are surfaced
  • Build and maintain reactive information sharing and escalation processes as needed between points of contact on the moderation team and internal TYT departments to efficiently respond to emerging feedback / issues generated by community
  • Develop necessary processes to connect initiatives on TYT’s Marketing calendar to day-to-day work of the cross-platform moderation team; utilize available measurement tools to understand and optimize impact of those efforts
  • Collaborate with Campaign Organizer to orient moderation efforts towards furthering the reach and participation in progressive social change campaigns - those published and sponsored by TYT; those published and sponsored by TYT audience members; and those published and sponsored by outside organizations.
  • Utilize chatbots and other in-stream tools to improve community experience and support internal goals
  • Develop a measurement plan using available analytics for each supported community platform, so we can better understand trends within and across communities and the impact moderators are having
  • Own KPIs for portion of TYT’s engagement ladder, describing our Core Community. KPIs include count of active users, comment / post growth, follower distribution, and level attainment.
  • Curate the best contributions from the community for higher visibility - for example, featuring model profiles, or identifying the best comments to be read on-air.
  • Partner with TYT Legal as needed to manage sensitive, controversial, or potentially harmful contributions

Requirements

  • Well-informed and passionate supporter of progressive values and policies
  • Strong writing, organizational, and communication / public speaking skills
  • Demonstrable leadership experience in conflict resolution and crisis response
  • Proven track record with volunteer recruitment and retention; managing, motivating and supporting teams of volunteers
  • Strategic thinker; understands TYT business goals, and moderation business function deeply enough to create and continually adjust organizational and procedural linkages between the two
  • Curious mind; master available data sources for supported platforms, tell stories and make recommendations based on that data

Education

Bachelor degree or higher in related field (ex: political science, sociology, psychology)

Additional

TYT is an Equal Opportunity Employer

Applying

[email protected]

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